DCHA Unveils New Command Center and Customer Solutions Center

District of Columbia Housing Authority Executive Director Tyrone Garrett along with Office of Public Safety Chief Joel Maupin and Metropolitan Police Department Assistant Chief Ashan Benedict unveiled the new Command Center, located at DCHA headquarters at 1133 North Capitol Street, N.E. The new Command Center uses state-of-the-art technology to monitor its portfolio, enhance its continued work with MPD and other local and federal agencies. The facility also fulfills requirements set by the Office of the Attorney General.

“The health and safety of our customers and employees is paramount to this organization,” Garrett said. “The technology in this new Command Center helps catapult our police force into the future. And the new office spaces surrounding it, including the Customer Solutions Center, were completed with help from members of our Modified Apprenticeship Training Program, who are learning job skills while earning a paycheck.”

The Command Center has assisted DCHA police operate using Smart Policing techniques, including cameras and geotracking, to target problem areas within the portfolio. The new Automated Workforce Deployment System targets these areas and records how often officers patrol the area. In March, these tactics led to 47 arrests made on 113 charges and in April, 31 arrests made on 61 charges.

“We can use this technology and the information it provides to better allocate our patrols while we are out in the communities,” Maupin said. “In March and April, we were able to make multiple arrests, remove some 15 firearms and related ammunition, and assist the U.S. Marshals Service in arresting a wanted felon. We also regularly work alongside MPD to patrol and assist in their investigations. This technology is an added crime-fighting element that will help keep the entire District safer.”

The Command Center and new Customer Solutions Center, along with other office spaces, were constructed to allow DCHA to safely work within its headquarters and serve its customers in a healthy environment. The Customer Solutions Center has 14, socially-distanced kiosks complete with computers, printers, and scanners that allow customers who do not have access to technology to conduct their business with DCHA.


Last Modified: 05/11/2021 7:30 pm